Senior Client Manager

AirSea Packing Group, Inc is an established and successful shipping, storage, and logistics company in Long Island City, NY. We are seeking: a full-time, senior client manager with flexible availability to join our extraordinary team! The most suitable candidates will be: 

A dynamic professional with a flawless attention to detail, excellent communication and project management skills along with the ability to provide world-class service to our exclusive clientele. The ideal candidate must understand exceptional customer service and must have a track-record exuding such understanding.

The role is ideal for those who have a passion for engaging and listening to clients to understand their needs, life events and logistics aspirations. As a Senior Client Manager, you’ll foster relationships with clients to fully understand their priorities, identify and recommend solutions to help clients achieve their goals. You will coordinate internal and external resources across teams and within our Customer Relationship Management system. The objective is to deliver great client service experiences via partnerships with our internal service teams. Additionally managing projects and providing guidance to other members of the Client Services team for all aspects of the job from; International shipping compliance and regulations; planning and pricing through execution; ensuring successful delivery of services, as well as ensuring client services engagements/activities are logged via CRM, where applicable.

Requirements

• Be enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.

• Collaborates effectively to get things done, building and nurturing strong relationships.

• Displays passion, commitment and drive to deliver an experience that client’s value.

• Be confident in identifying solutions for new and existing clients based on their needs.

• Be comfortable in your ability to actively contact clients by phone.

• Communicates effectively and confidently, and is comfortable engaging all clients.

• Has the ability to learn and adapt to new information and technology platforms.

• Applies strong critical thinking and problem-solving skills to meet clients’ needs.

• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

• Efficiently manages your time and capacity.

Duties & Responsibilities:

• Create/generate all project documentation and work with internal departments and external vendors to execute service request while ensuring timely and successful completion of projects.

• Coordinate the delivery/pick-up of customer property in collaboration with Specialists, Customer Service and Warehouse personnel through the use of vendors, common carriers and local delivery.

• Drive installations

• Utilize a consultative approach to develop an estimate addressing clients business needs.

• Review floor plans and FFE lists for planning and service related purposes.

• Ensure estimates, work orders, and invoices are clear, accurate and that they capture all services provided in chronological order.

• Create and review invoices for accuracy and ensure invoices are approved in a timely manner.

• Develop relationships with shipping vendors. Obtain and compare quotes of several vendors and compare with cost of in-house resources.

• Troubleshoot problematic shipments and research missing inventory.

• Coordinate site visits so that service preparation is specific to the job site.

• Review and approve all freight invoices.

• Assist with commercial invoices for exports and imports.

• Monitor e-mail communication and respond accordingly and timely.

• Provide general customer service including answering phones and directing clients and calls.

Desired experience:

• Experience coordinating major domestic and international consolidations including courier supervision.

• Experience managing complex and large scale projects within a premium market (planning, pricing, execution and follow-up) to ensure the client receives an exceptional service experience.

• Experience contributing to the client services culture within an organization.

• Must have a minimum of 4 years in a project management or international shipping coordination role.

• Must have a minimum of four years’ experience in logistics, transportation or distribution.

• Must be extremely detail-oriented and respect time management principles with the ability to multi-task and provide world-class customer service while handling high volumes at a fast pace.

• Must be a team player with proven problem-solving and decision-making skills; strong communication skills, both oral and written, are essential.

• Exceptional diligence and attention to detail as well as resourceful.

• Must be a strategic thinker.

• Must be proficient with Microsoft Office, especially Outlook; Excel knowledge a plus.

• Must be able to lift and carry up to 25 lbs.

• Must have a strong work ethic with the ability to work independently.

Benefits:

*Weekly Pay: Salary based on experience

*Direct Deposit

*Medical, Dental and Vision Coverage

*Basic Life Insurance & Long Term Disability

*Paid Vacations

*Paid Holidays

*401(k)

We proudly supports a drug free and smoke free work environment. Additionally we are an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, sexual orientation, marital or familial status, genetic information or other basis protected by law.

To apply please forward your cover letter and CV to [email protected]

09/12/2025