Sales & Systems Analyst (NetSuite Specialist)

Sister Parish Design is seeking a Sales & Systems Analyst with deep fluency in NetSuite to strengthen our internal operations, streamline sales workflows, and reduce our reliance on external system administrators. This role is ideal for someone who loves building structure, solving problems inside a software ecosystem, and supporting a high-touch, design-driven business.

You’ll play a critical role in improving sales processes, managing data, and ensuring seamless order fulfillment through NetSuite. You’ll work closely with the Director of Sales and a small team to optimize back-end systems, support customers and designers, and keep everything running smoothly behind the scenes.

If you’re a systems-minded operator with strong analytical skills, a service-driven mindset, and the ability to turn workflow chaos into clean pipelines, we’d love to meet you. This job is Hybrid/Remote and you must live within 100 miles of Litchfield CT

Key Responsibilities

NetSuite Systems Management

• Serve as the internal NetSuite expert: configure, maintain, and troubleshoot workflows, saved searches, custom fields, reports, and dashboards
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• Eliminate reliance on external NetSuite consultants by handling day-to-day needs in-house
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• Proactively identify and implement system improvements to streamline operations across sales, customer service, and inventory
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• Manage NetSuite integrations (e.g., Shopify) and resolve sync issues
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• Collaborate with external tech partners on larger system upgrades or new features
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Sales & Order Operations

• Create and manage customer records (Retail, Trade, Showroom, Landscape Architect, International)
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• Build and update sales quotes, sales orders, and invoices in NetSuite
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• Track and apply payments, manage reserves, and ensure order accuracy
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• Support lead intake and pipeline development: open new opportunities, assign follow-up tasks, and track communication in CRM
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• Maintain resale certificate records, designer application materials, and tax documentation
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Reporting & Analysis

• Run and interpret key reports, including:
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• Orders to Fulfill
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• Expired Reserves
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• Orders to Receive
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• Daily Revenue KPIs
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• Open Sales Orders
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• Identify and surface insights to support revenue tracking and planning
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• Monitor system data for anomalies and proactively fix or flag issues
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Cross-Functional Collaboration

• Work directly with the Director of Sales to support daily operations and implement strategic improvements
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• Collaborate with customer service and operations teams to ensure seamless execution of the customer experience
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• Support product launches, sales campaigns, and promotional events by ensuring system readiness and reporting accuracy
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Ideal Candidate Profile

• Experience: 2–4 years working inside ERP/CRM platforms, ideally NetSuite; experience in luxury goods, interiors, or high-end eCommerce a plus
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• Systems-Minded: Strong analytical thinking with a builder’s mindset—someone who sees inefficiency and instinctively creates structure
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• Tech Fluency: Confident configuring NetSuite workflows, Avalera reports, and integrations; basic knowledge of Shopify and inventory systems a plus
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• Organized & Proactive: Able to manage multiple tasks, track details across platforms, and anticipate operational needs
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• Service-Oriented: While this role is not primarily customer-facing, a commitment to quality, care, and service in all communications is essential
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• Financially Literate: Comfortable with light accounting functions like payments, invoicing, tax handling, and financial report generation

1. Resume – Emphasizing relevant experience with NetSuite, sales operations, or systems management.

2. Cover Letter – Briefly describe why you’re interested in this role and how your experience aligns with Sister Parish’s values

05/31/2025