Individual Membership Manager

OPERA America, the national nonprofit service organization for opera, headquartered at the National Opera Center in midtown New York City, seeks a mid-level fundraiser to manage the organization’s $250,000 portfolio of 2,500+ individual members and mid-range donors. 

The Individual Membership Manager is responsible for managing OPERA America’s development efforts, including: 

1. Direct Mail – They oversee and execute the organization’s systems for renewal, cultivation, acquisition, acknowledgment, and stewardship through a comprehensive direct mail program. 

2. Gift Entry/Acknowledgment – They manage and process gift entry, generate acknowledgments, and oversee other renewal systems, with support from a shared coordinator. 

3. Member Stewardship – They manage and execute a variety of member programs, including the Report from the Field, New Work Catalog, National Opera Trustee Recognition Awards, and others. 

4. Frontline Service – They provide frontline customer service to members and mid-range donors over the phone, by email, and in-person at events. 

5. Special Events – They plan, support, and/or run select special events for members, donors, and guests, including those alongside public programs at the National Opera Center (6‒8 per year); and additional multiday events at the annual conference and in New York City. 

The Manager works with and reports to the Director of Development and Membership, who manages donors of $500+; and a shared Member Services Coordinator. 

The successful candidate will: 

• Be an organized, process-oriented, and goal-driven project manager, able to lead a project from start to finish. 
• Be self-motivated and resourceful, especially in looking for ways to grow and add value to the membership. 
• Have experience in mail merge, Microsoft Excel, and database software (e.g. DonorPerfect, Tessitura, Raisers Edge, etc.) 
• Be collaborative in working with colleagues across the organization. 
• Demonstrate professional communications with a variety of audiences over the phone, by email, and in person, as well as in written appeals and promotions. 
• Be data-fluent, metrics-oriented, and efficiency-minded. 
• Demonstrate accomplishments in membership, annual giving, and/or related areas of fundraising or sales either through prior job experience and/or educational degrees. 

To Apply 

Please apply at operaamerica.org/IndMMJob with the following materials: 

• Cover letter: Tell us why you are interested in working at OPERA America in this particular position 
• Resume (outlining your career accomplishments) 
• 1 Recent Writing Sample (illustrating prior fundraising/solicitation work) 

03/14/2025