Hotel Bellperson - Wythe Hotel - Overnight Shifts

General Description:

At Wythe Hotel we take great personal responsibility to ensure that every guest that is dining and staying with us has a fantastic and memorable time. Our mission is to go to great lengths to ensure that every guest of the Wythe has an experience that feels effortless and puts them at ease. If we’ve succeeded at these objectives, even when our guests are far away they will desire to come back again and again. 

JOB RESPONSIBILITIES/ESSENTIAL FUNCTIONS 

• Accommodate guest requests in a refined, thoughtful and efficient manner with the highest customer service standards in all interactions.  
• Exude positivity and exemplify a friendly, engaging and outgoing nature to staff and guests alike
• Ensure smooth and careful baggage handling for all arriving and departing guests.
• Ensure the lobby, the corner of Wythe and N11th, bell closet and work areas as well as departmental equipment are clean and presentable at all times
• Monitor and maintain cleanliness and working condition of departmental equipment/supplies
• Escort guests to hotel rooms and provide them with an overview of guest room, hotel services and amenities as requested
• Make deliveries to guest rooms
• Assist guest with room changes

• Maintain a close relationship with the Front Desk and Management teams of the various outlets

• Coordinate with Door and Security teams to control the flow of the lobby as well as direct guests and visitors to the correct places both within the hotel

• Practice safe work habits
• Perform other duties as requested by management.
• Work schedule varies and may include working on holidays, weekends and alternate shifts

POSITION BASIC SKILLS AND DEMANDS:

• Able to lift up to 50 lbs
• Able to communicate clearly and concisely 
• Able to work as part of a team 
• Able to work in a fast paced environment 
• Excellent phone and communication skills

This role will cover Overnight shifts and some PM shifts

Please do not re-list this posting on any other site.

Please provide a resume and a cover letter to apply.

Customer Service or Hospitality Experience required.